SATISFACTION AND COMPLIANCE SURVEYS
Air France works to continuously improve its quality of service. As part of this effort, we conduct several surveys to measure customer satisfaction and compliance for our products and services.
TWO MAJOR STUDIES
We also perform other studies, including the following:
- Customer Care Monitor: This study assesses our response to customer complaints and is conducted by the independent market research institute InSites Consulting.
- Contact Center Evaluations: These evaluations measure the performance of our call centers and are managed by the independent market research institute BVA.